This document will help hotels in the planning process for the formulation of COVID-19 related SOPs. In his previous roles, he has been Regional Director Sales & Marketing South West Asia IHG, Chief of Asset Management for Private Equity Investor Duet India Hotels and Regional Director South Asia for New Builds & Transitions with Starwood Hotels prior to its merger with Marriott International. Background All hotels and other hospitality units must take suitable measures to restrict any further transmission of COVID-19 while providing accommodation and other tourist services. 7,663 were here. Q&A: Chris Nassetta Reflects on a Challenging 2020 and His Optimism for the Return of the Golden Age of Travel. Small, drive-to meetings will be one of the ways the event industry rebuilds and makes its comeback. based on local authority requirements, to formulate their SOPs. Sources: Indian Minitry of Health & Family Welfare & WHO, Ajay has had extensive experience with over 25+ years in Hospitality, FMCG, Private Equity & Technology solution companies during which he has worked with several leading domestic and international companies. Hotel management has to provide its guests with relevant information about COVID-19 to prevent the spread of the disease. Guidance for managers and staff at hotels and other accommodation facilities hosting people in COVID-19 quarantine isolation Content 1 People are directed into quarantine isolation if they have recently arrived or returned from overseas travel, or they have been identified as a close contact of person diagnosed with COVID-19. To find Texas COVID-19 test collection sites, use the online mapping tool. Hotels will reduce its workforce. Laundry, room service instructions should be available in the room for the new SOPs being implemented, Room linen to be changed once in two days or ONLY on request; no turn down services to facilitate minimal contact, Reduce number of tables to maintain Social Distancing norms, Seating for the tables to be reduced to half of capacity, Arrival instructions should explain to Guests that they should come down to the restaurants only when a table is available to avoid crowding, You may wish to avoid buffets initially and include either TDH or ‘a la carte’, Staff must be trained for minimal contact/communication during service, Use disposable napkins which are pre-packed or individually packed serviettes, Keep these areas closed till advised to open, as per government norms, Suggest alternate options / drop to open parks or walks which may be safer, Include Yoga sessions or health channels in the morning for Guests to follow, Limit the number of Guests in the area based on maximum allowed, Disinfect each desk, equipment and work area after the Guest has moved out, In case Guests require a meeting area, keep enough space between tables & chairs, Create a separate check-out area if you think it’s getting over-crowded and wherever possible use e-check out by emailing the bill & accepting online payments, Advise the Guests to inform their check-out plans in advance so that bills can be made ready, Provide sanitizers and other swabs in case the Guest requires, All indoor areas such as entrance lobbies, corridors and staircases, escalators, elevators, security guard booths, office rooms, meeting rooms, cafeteria should be mopped with a disinfectant with 1% sodium hypochlorite or phenolic disinfectants, For metallic surfaces like door handles, security locks, keys etc. You should have a ‘Crisis Management’ documented plan in place and methodology of reporting any issues that arise in the hotel. The first step is to make a Guest Booklet or Communication methodology to be handed over to the Guests at their first touch point, so that they are very clear on what is expected of them for their own safety and also the mandatory requirements as per the health authorities. Social distancing has become a norm in today’s COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. Though many hotels are currently closed due to the coronavirus pandemic, many hoteliers are already concerned with how they will need to exercise Duty of Care once they reopen.