Our group reservation number is865-428-9890. Costume masks. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. According to the company's website, on April 12, masks were made . Your child will be measured by a Dollywood Host and given a color-coded wristband. Subscribe to our newsletter, special offers and promotional emails. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Dollywood has . Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. So, it might be a good idea for Dollywood to consider updating their policy to do the same. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! Rain Checks are not available for Season Passholders. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Park Hours Sign In | Register Search. Season Passesare your best value if visiting more than one time during the season. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Limited Park Capacity, Advanced Reservations Required. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Go to the Season Passes page on dollywood.com. If you are already logged in, the word Account will appear in the upper right. And for new and existing bookings created by Jan. 31 for any sailing . Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. Excused Murdaugh juror left a dozen eggs in jury room. Dollywood is NOT. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Groups refunds will be given in the same manner that payment was made. Please see our Entertainment section for more information. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Yes. Click herefor a complete listing of rides available to TimeSaver H2O users. Proper attire is required at the Properties at all times. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. The parks employees will still be required to wear masks at all times on the property. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Once the group returns, the adults will swap places with each other. May 6, 2021. There are three different levels of TimeSaver H2O. Rain Checks are distributed at any ticket window and are valid until the end of the season. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Most of the staff also returned to the park to resume their previous roles and some new ones . . 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. We appreciate all of our passholders and have made the renewal process super easy! Dec. 29, 2021. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). . Please see Dollywoods. A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. More Time, Less Wait! All payments must be made in full. We visited during the fall harvest. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . Refund requests must be made by Jan. 1, 2023. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. and last updated 3:27 PM, Jul 14, 2020. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Cell phones and other devices should not be brought aboard any attraction. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Ride Wait Times are visible once you are on property at Dollywood. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Passholders are required to have a My Dollywood Account when renewing online. Disability license plate or hang tag must be visible. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. Tickets will be confiscated if altered in any way. Review tags are currently only available for English language reviews. 1. Rain checks will be valid for one-day admission on any operating day in the current operating season. Returns and refunds are a part of doing business online. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Dollywood, originally scheduled to hold its . All in all we had a great time & felt very safe. During the Christmas season, weekdays are your best bet. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Use designated walkways throughout the park. Tattoos with objectionable graphics and/or messaging are not permitted. There was lots of hand sanitizer offered and cleaning of the actual ride. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. and . Smoky Mountain weather is very unpredictable. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.). *Please note: Doggywood can only accommodate dogs. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. Please note that changes may occur at any time, based on available public health information. Dollywood's Splash CountryYes. Weapons and alcoholic beverages are not permitted on Dollywood Property. Dollywood and Dollywood's Splash County will reopen June 17. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. . Commercial photography, videotaping, and recording of any kind is prohibited. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. Due to COVID-19 (Coronovirus), many businesses including Dollywood were forced to temporarily close or open later than scheduled. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. During storms, re-opening will be based on when the weather has moved away from the park. Visa, MasterCard, Discover, American Express, organizational checks & cash. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. In the summer, try for Wednesday or Thursday. Person upgrading used admission ticket must be present to complete transaction. About Our Returns Policies. Season pass holders can visit early on June 15 and 16. We offer both Regular and Unlimited TimeSaver options. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Watch where you are walking. Without a reservation, we cannot guarantee there will be availability on your day of visit. . The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. The park is only allowed at half capacity. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. DollywoodPlease visit theLost and Found Pageto file a lost item claim. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. . Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Yes, we offer group rates for groups of 15 or more paying Guests. Frequently Asked Questions. . Otherwise, your groups refund will be adjusted accordingly. 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This is the first time that . 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Glass containers (other than baby food containers). Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. The big home rental sites have different policies. Guest should call 1-800-DOLLYWOOD to discuss specific options. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. I get it. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. Call center hours are 9-5 Monday . Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. DollywoodYes. PLEASE READ IT CAREFULLY. Youll receive a card indicating the time your item(s) will be ready. You should obtain an up-to-the-minute weather report prior to your visit. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. More about Returns. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Coronavirus. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. Rain checks MUST be obtained before leaving the park. (There are also "mask-free break zones" but social distancing is still enforced.) Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Use designated walkways throughout the park. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. Financial Assistance for Food, Housing, and Bills. Social distancing. My biggest issue was just the waiting in line. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. For instance, in the spring, Thursdays are less crowded. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Space is limited, and reservations are highly recommended. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. By David Angotti - June 15th, 2020. more. Social distancing guidelines will limit the capacity of the parks . Upgrade pricing varies. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. Operating hours for the entire season are published as soon as they become available, but are always subject to change. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Please see ourDirectionspage andDestination Mapfor a map of the area. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . An additional amount will be charged for each additional dog sharing a kennel or cottage. Airlines currently offering travel flexibility Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Masks will still be required in indoor areas. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. That is a common issue that we have seen. I never saw or heard anyone remind visitors to keep their mask on. Easy 1-Click Apply (HERSCHEND FAMILY ENTERTAINMENT) Rentals Team Member - Dollywood Theme Park - Part Time Seasonal job in Pigeon Forge, TN. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. Dollywood is happy to accommodate guests with mobility needs. Andrea Romano. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Smoky Mountain Cabin guests can also park for FREE. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! If it has been 4 or more years, you must purchase a new season pass. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Part of the park's draw is its picturesque setting. You can also view frequently asked questions pages for more answers. We will contact you through email with return options if your item is recovered. Changes to season passes. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Dollywood is pleased to offer a variety of parking options based on our guests' needs. You can view height requirements on each ride page on the website. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Ticket info. Published on March 15, 2021. As Covid rages on, Australia's live arts industry is once again in a precarious spot. RV parking lot is not available for overnight parking or camping. dogs). Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family: Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. We are excited that you are interested in purchasing a new Season Pass! This transaction must be made on the day of your visit before leaving the Park. Good Question . Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. They will not be distributed just because it rains.