It also did not have as much memory or hard drive space as advertised. This is the last response from Mercari: trusted seller, item that I want, cheaper than normal but still reasonable; never comes. STAY AWAY! The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Got any questions or want to share your own experiences with Mercari? Seasonal Decor. I feel as if I have been scammed not only by the seller, but Mercari too! vitamins, diet products, muscle enhancers, home remedies and homemade Do note that this means you will need to provide additional identity verification. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Just curious. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. I would say that 50 percent maybe more of the jordans on mercari are fakes. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. This item was not damaged in shipping. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. This being the case, if the company noticed unusual activity on your account, it would suspend you. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They just want money from sells, they make too much to stop it. On Mercari, shoppers have the option to like listings by pressing the heart icon. I am completely committing too spearheading a class action suit. Notified Mercari. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. It is important to keep in mind that Mercari has a high volume of inquiries, and it can take the reps a while to respond. I am filing small claims in my state of Wisconsin. If you've already registered, sign in. They will hold your money until it gets to you. The seller kept asking me if I would like to cancel. The second time the buyer canceled it on the 3rd day but no reason provided. My payment was refunded just like it supposed to be. Strangely enough return for refund might fall under this. They refuse to cooperate and insist that the credits are there, but they arent. My son does not have his item or the payment for it. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer That goes both way. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. Mercari failed to protect the buyer despite what they claim. Thanks Erica (and Julie) for posting/sharing your experience. According to the shirts fed ex tracking history it was picked up at a location of a warehouse in North Carolina( not Jersey) and inside of the package I received also had a thank you card from an Instagram replica boutique ( as In a place that recreates designer items as knock offs )located in Lagos Nigeria. be received from the victim or another party, and the item may be However, its up to the seller to either accept your cancellation request or reject it. It's really disappointing. available when listing the item. eBay takes buyers sides, but not quite as easily as Mercari. How do? requires a download . Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Minimum-Wrangler4387 6 mo. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. You must be a registered user to add a comment. or selling lottery tickets and pull tabs. Mercari is passionate about sustainability. Hello Julie if possible can you share, the outcome of your experience. Gambling, including using this service for raffles and mystery purchases, Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. A piece of trash. Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . The Mercari app is one of my favorite places to sell designer shoes. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. yep, they had potential, but its just a scam site. Fortunately, creating an account on Mercari takes minutes not hours. Now, the seller has 3 days to ship the item to the buyer. I shipped a expensive item using the printed Mercari label. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. Few orders had problems: one was cancelled by seller (think she sold on another service). Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. Its DEFINITELY NOT WORTH IT for any Decent Seller. It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. I will be reviewing every email after sending this information. You cant write a review until you confirmed receipt. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. You claim the buyer lied to me about receiving the item.. Sign up now with a 3-day money-back guarantee! How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? Examples of items that fall under certain categories may also be Why Mercari has a Prohibited Item list Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. Question for you: Can I pay or get paid with PayPal? Mercari failed to protect buyers despite what they claim. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). Mercari doesnt go the extra mile to ban or punish scammers. You will need to enter your email and name and come up with a password. Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. To make a long story short, mercari cancel my item. diamonds, and emeralds. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Can you sell fake stuff on Mercari? you will get the wrong item or it wont come. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. 'In honor of imnotlegolas for starting this subreddit. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. When setting your listing price, you can also see your payout upon sale, which makes it easy to know how much youll actually be making. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Just a heads-up. One thing to keep in mind is that Mercari has a list of prohibited items. Avoid sellers whose listings lack enough details about their items. However, it is still a great bag. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. I thought it was strange the buyer asked no questions. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. I ordered an item and they said they notified the seller and Im out my money because they never sent it. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. An Uber driver will pick up and drop off your item to the buyer. Selling any product under the prohibited list is forbidden on most e-commerce websites. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. remove the listing and cancel any related transactions up to and including Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. I have not done any buying or selling on the web,. Before you tap List you have to decide on the price you wish to sell the item for. Did you check the seller reviews and description before buying? If you as a seller skip this step, Mercari will automatically rate the transaction with five stars. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. I sell supreme clothes on Mercari. Huge federal crime, these platforms dont care, anything to make a buck. I Appreciate your time and effort put into this article. Fire, flood, etc. They have ZERO support. When you get a sale, the company will email you a printable shipping label. Sellers don't sell on mercari. It was the weekend and I could not do it. For more info take a look at Mercari packing guidelines. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Another reason why Mercari might suspend or restrict your account is that they protect buyers from suspicious sellers. At the cost of those of us that have not stood up and challenged them. on this subject with an avenue for everyones feedback. And the seller is still selling on Mercari. (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. That, my friends, is AWESOME customer service! What happened to the package once it left drivers hands is anybodys guess. Every time I try to sell the page you have reached 600. Commission. FDA restricted items such as food, homemade food, food supplements, I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. Mercari executives including John Langerling are millionaires! One of the marketplaces that you may be looking at is Mercari. Bunch of thieves that dont give a f*** about you once they get your money. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Its not a good place to be a seller. Mercari is NOT SAFE. I attempted to work with the seller and received no response. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Mercari itself is definitely a trustworthy e-commerce marketplace. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. Although you save a few dollars by shipping on your own, it takes more time. Just like a counterfeit $100 bill. Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. I was scammed all the way around and am now out $500. I would also report to BBB, local news, and throw a huge media shit fit about it. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I took down all my listings. BUYER BEWARE! For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. The guy reported me for a hoodie I sold (which was sold much below retail) and as of now he got his money back, which basically means I gave a hoodie away for free to this guy. Use of them does not imply any affiliation with or endorsement by them. nicotine or are associated with tobacco or nicotine usage, Items used for identity theft (such as account credentials, user login So far, I have been happy with my purchases. Then Mercari said it was over their 3 day allowance for returns.