This role requires that qualified candidates must reside in one of the following states: Full-time $12.50 an hour. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Additional pay could include bonus, stock, commission, profit sharing or tips. You will be notified during the hiring process which checks are required by the position. We recognize the importance of a work life balance. This is a 6 months project and we offer Full Time Shifts (Rotating). View Job description, benefits and responsibilities. Alight believes diversity should be visible, valued, and sustained throughout the organization. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This job is no longer accepting applications. Alight Solutions To deliver on this purpose, we do things differently. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Join our team. Join our team. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Customer Care Representative Human Resources. Please enter a Name and Password so you can update your Job Alerts in the future. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Our people are our greatest assets at Alight Solutions because People Matter! then the employee has changed 1 company and 1 job. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Our story starts with a simple, universal truth: Every business is a people business. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. * Demonstrate a positive attitude, self-awareness and embrace feedback Our story starts with a simple universal truth: Every business is a people business. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. You can also receive alerts via instant message. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Bilingual (English/Spanish) Customer Care Rep - Virtual. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Customer Care Representative Human Resources. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Qualifications for a job description may include education, certification, and experience. You will be notified during the hiring process which checks are required by the position. We strive for Excellence Every Day by collaborating with our clients and colleagues. They may often give instructions by phone and besides performing clerical tasks, they also assist . * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Try to use specific examples from your work or school history that relate to the question asked. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. You will be notified during the hiring process which checks are required by the position. Get a free, personalized salary estimate based on today's job market. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Please note that all salary figures . Apply online instantly. You can deactivate or delete job alerts by clicking the button below. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Benefits start on your first day of employment, Programs & activities that give back to our. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Check out our open opportunities below. $50K-$69K Per Year (Glassdoor est.) We understand the powerful human connections that create success for organizations. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. * Able to work independently and to adapt to a rapidly changing environment Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Type: Full Time * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) You are Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Training will begin for this class on Monday, May 1st At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Our people are our greatest assets at Alight Solutions because People Matter! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Stay updated on our new opportunitiesJoin our. The estimated additional pay is $2,234 per year. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. At Alight, we believe a company's success starts with its people. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Find out if you meet the requirements! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You have Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Knowing our products inside and out so that you can . You will be notified during the hiring process which checks are required by the position. Customer Care Representative Resume Examples. Help make it more accurate by adding yours. As a Customer Care Representative, you will report to a Customer Care Team Leader Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Learn more at . At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! The estimated base pay is $36,558 per year. Quick Apply. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. The mission of our customer care teams exemplifies the need for humanunderstanding. We want you to join our company with 25 years of industry experience. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. We are not an agent or representative of any employer. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. View Job description, benefits and responsibilities. Apply for Sr. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. We strive for Excellence Every Day by collaborating with our clients and colleagues. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Cons We reward continuous improvement and encourage you to own your own development. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Find out if you meet the requirements! West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Explore careers Media or Investor inquiries? At Alight, we are reimagining how people and organizations thrive. New York Equal Pay for Equal Work Act Statement. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Know Your Worth. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. to demonstrate your interest in the role. 2023 With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We're always looking for great talent. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices.